Turn off the sure lock aka vacation mode on the wall console check if limits are properly set check the door balance condition and door spring check opening force control or force settings.
Pro max garage door opener troubleshooting.
Your garage door may be disconnected from the opener.
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To test for the cause of this problem.
Reprogram the remote control or keypad.
This is related to the up limit switch.
You should now be able to operate the door using the genie garage door opener.
Plug a lamp or other device into the power outlet.
Make sure it s not set to lock.
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Check the lock switch on the wall console.
If there is no power check the circuit breaker and reset if required.
The door won t reach the ground if the maximum level of force is exceeding during closing.
Genie openers apply only limited force to the garage door during closing.
How to troubleshoot a promax genie.
Check that the emergency release cord has not been pulled.
If this is the reason you will need to reengage the carriage.
Automatic chain drive belt drive garage door operator system.
It s important to get this switch at just the right distance from the motor so that the door is able to close all the way but the motor also knows to stop running.
Try to keep the cord as parallel to the rail of the garage door opener as possible.
If the door functions fine with the hardwired wall switch it s likely the battery needs replacing in the remote control or keypad.
Pull emergency release cord and knob toward the motor.
T his is a pretty uncommon problem but one that can happen after you ve first installed your garage door opener.
Check for items blocking the sensors unplug the opener and let it restart clean the sensor eyes make sure the wire connections are solid check that the sensor eyes are pointing at each other.
You may need to give the cord a slight yank to reconnect.
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Check the connections at the power head.
See your owner s manual for more details.
Turn the close force dial in small increments until the garage door reaches the ground when you hit the close button on the remote.